RESERVATION, EXCHANGE, RETURN AND CANCELLATION POLICIES
– RESERVATION POLICIES:
Your reservation is made, so there is no need to arrange anything with a travel representative at the hotel. If asked, be sure to advise that you already have a reservation with kellytoursdr.com We will be happy to help you with any questions or additional information you may need.
– CHANGES
All changes are subject to availability. Call us personally if you require any changes to your reservation, as we cannot accept instructions from third parties, hotels, travel agencies or car rental companies.
– REFUNDS
All refunds, whether due to a reduction in the number of participants, total cancellation of the reservation, bad weather or for any other reason, are refunded, within 10 to 20 business days, according to the context explained in the following paragraph:
CANCELLATION POLICIES
1- In case of bad weather, the excursion will be rescheduled. In the event that the rescheduled day cannot be carried out due to bad weather, a 100% refund will be made.
2- If the client cancels the tour 24 hours before the day of the activity, 70% of the amount paid will be refunded, since 30% will correspond to related expenses.
3- If the client cancels the tour less than 24 hours before the day of the activity, 70% of the amount paid will be refunded, since 30% will correspond to related expenses.
Need help?
Contact us at info@kellytoursdr.com for questions related to refunds and returns.